Step 1 – Open the Membership record
Step 2 – Go to the contact record and click “Add New Credit” and add the amount to be credited
Step 3 – Open the Credit on the record and do Refund Credit . The screen should refresh and the credit note should be marked as “Refunded”
Step 4 – Process the refund by CC either through World Pay, Serve base or Bank transfer.
Step 5 – Put notes on record to say what has been done