If your emails aren't appearing to send or are getting stuck in the Outbox, there are a few things you can check before raising a helpdesk ticket:
1. If you open your Outlook, check in the bottom right hand corner to see if you're connected to the Microsoft Exchange Server, you should see a message similar to this:
or this 
If you're seeing one of these messages, please proceed to the next step. If Outlook is asking for a password: 
click on the 'Need Password' icon and you should be prompted to enter your exchange email address and password. Generally the format for this is firstname.surname@cim.co.uk and your password will be the one you log in with in the morning. Once done, browse to the Outbox folder and try to send one of the stuck emails. If it still doesn't deliver, move to the next step.
2. With emails still not sending, make sure you don't close Outlook as these emails may be lost, best thing to do would be to open the emails and copy the bodies into Word documents so you won't have to retype them if lost. If you're not feeling confident from here, feel free to create a ticket or call the MIS Team and we will come down to assist.
If you have any requests on whether you're not sure if emails have been sent to different recipients, please create a ticket listing who the email was sent to, an approximate time/date so we can run a message trace to see if it was successfully delivered or not.